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Created by Arvind Shanmugasundaram, Modified on Mon, 26 Aug, 2019 at 4:52 PM by Arvind Shanmugasundaram

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Tickets Created

84

Total number of premium support tickets created within the selected period

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Total number of premium support tickets that are yet to be resolved within the selected period

Average First Response

Average time taken by the support team to send the first response to a new ticket within the selected period

First Response Adherence

Percentage of tickets that received a first response within the predefined SLA (Service Level Agreement) time within the selected period

Customer Satisfaction Score

This is customer satisfaction score
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